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Appointment Information

Patients are seen by appointment, or by open access/walk-ins in some offices. We request that you call in advance so that we may reserve a time for you, or you can locate the walk-in hours for your office by clicking the link below. In all offices, same-day appointments are always available. In emergency situations, immediate appointments may be arranged.

All patients are expected to arrive on time for their scheduled appointments. New patients are asked to arrive 10 minutes prior to their scheduled time to complete registration paperwork.

We truly believe that your time is valuable and make every effort to stay on schedule. However, on some occasions certain medical situations or emergencies will take precedence. We ask for your understanding in these situations. Similarly, if you should need to cancel an appointment, please call us at least 24 hours in advance.

New Patient Form

After making your appointment, please complete a Patient and Family History form before your first visit. You can access that form by clicking here.

Cancellation and Rescheduling of Appointments

We request you notify us at least 24 hours prior to the scheduled appointment time. Please call the office as soon as possible to arrange a new appointment

Appointment Reminders

Appointments scheduled more than 48 hours in advance will receive a reminder call from our Automated Appointment Reminder System. Through this service you have the ability to accept or cancel your appointment or request a phone call from the office.

Refills and Renewals

Understanding insurance rules can be confusing. We participate with many insurance programs, and each has its own rules and requirements. It is best to check with your insurance company if you have questions regarding coverage or participation.

While we participate with many insurance plans, Gateway is a fee-for-service practice. Our patients are ultimately responsible for charges incurred at the office. We request and appreciate payment at the time of your visit for that portion of the fee for which you are responsible (e.g., co-payments or entire fee, depending upon the insurance rules).

Questions about billing and payments are important, and we will work with you to clarify and resolve billing issues. Our billing department phone number is 610-594-9015.

Insurance Billing

We will submit claims to all primary, secondary and tertiary insurance carriers with whom we participate. The patient must present a valid insurance card at each visit.

Insurance Companies

Insurance companies with whom we participate are listed below. It is each person’s responsibility to know her/his insurance benefits, rights and responsibilities. Please check with your insurance for benefits information and exclusion.

HMO Plans

  • Aetna
  • Aetna Medicare
  • AmeriHealth
  • Humana
  • Keystone 65
  • Keystone Connect (not accepting new patients)
  • Keystone Health Plan East
  • Keystone First (not accepting new patients)
  • UnitedHealthcare Community Plan (not accepting new patients)

PPO and Indemnity Insurance

  • Aetna
  • AmeriHealth
  • Blue Shield of Delaware
  • Cigna
  • Devon Health
  • First Health
  • Freedom Blue
  • Health America/Coventry
  • Highmark Blue Shield
  • Independence Blue Cross
  • Integrated Health
  • Medicare
  • Personal Choice
  • Tricare
  • United Healthcare

Referral Request Information

If your insurance requires a referral before a specialist can see you, our office is available to assist you. Please allow ample time for your referral to be processed prior to your appointment with your specialist. We do not process referrals on weekends or holidays.

To request a referral, please call your physician’s office and be prepared to give the following information:

  • Your name and date of birth
  • Daytime phone number
  • Name of insurance & ID number
  • Name of specialist / facility
  • Reason for specialist visit

Some referrals can now be done electronically (i.e., Aetna and Keystone) so you do not need to take a paper referral to the specialist’s office. Referrals that cannot be done electronically will be available for pick-up at your primary care office during regular business hours.

Records Release Information

To request your Medical Records, please print and complete the Records Release form and return it to us. You may return the form to your provider’s office or you may fax it to us at 610-594-2625.

Appointments

Do I need an appointment to see my physician?
No, some of our offices have walk in hours each day.  Please check the location page for the walk in hours.

Are Physicians available after hours?
Our physicians are available 24 hours a day, 7 days a week by calling your office.  You will be redirected to the on call doctor at that time.

How do I make an appointment?
You can call (610) 423-8181 or your specific office. You can also request an appointment through our Patient Portal.

What do I need to bring with me to my appointment?
You will need to bring a photo ID, your insurance card and any medications you are currently taking.

Why do I need to bring my medications?
Bringing your medications to your visit ensures that any medication changes made by other physicians are recognized and documented in your health record. It is extremely important that your physician know all medications prescribed or over the counter that you are taking to avoid drug interactions/allergies. This includes but is not limited to vitamins and supplements of any kind.

How can I transfer my care to a Gateway physician?
You need to sign a Records Release Authorization that is available here or at one of our offices.

Patient Portal

Can I access my records online?
You can access your records online through our Patient Portal.  You just have to sign up by visiting our Portal page.

Insurance

Does Gateway accept my insurance?
You can visit the Insurance page or call your office to verify your information.

What if I do not have insurance?
You should contact your office to see what payment plans are available.